FAQ

Orders & Shipping

  • Orders typically ship within 1–3 business days via USPS Ground or Priority.

    Shipping times vary by location. You'll receive tracking once your order is on the way.

  • You’ll receive a shipping confirmation with a tracking link once your order ships.

  • Email us within 12 hours of placing your order. We'll do our best to update it before it ships.

Returns & Exchanges

  • Unworn items may be returned within 14 days of delivery.

    See our full return policy on the Shipping & Returns page.

  • Email info@revivalbykate.com

    With your order number and reason for return.

  • Yes — if inventory allows. Just email us to request one.

Sizing & Garment Care

  • Refer to our Size Guide for measurements and fit notes.

    If you're unsure, feel free to email us — we’re happy to help.

    • Most items can be machine washed on a gentle cycle, then tumble dried on low.

    • Hand-work pieces should be washed by hand or else on the gentle cycle and laid flat to dry or professionally cleaned using non-toxic dry cleaning methods to preserve their life.

    • All cotton is pre-shrunk.

    • Always check the product page and garment label for specific care instructions.

Gift Cards & Materials

  • Yes. Gift cards are delivered digitally and never expire.

    They are non-refundable once purchased.

  • Reclaimed fabric is leftover material from past collections — often created years ago and stored in fabric rooms or archives.

    No new fabric or yarn was produced for this collection.

    By using what already exists, we give these high-quality materials a new life — without creating new waste.